CompensationNo deadline statedTakes a few steps
EC261 compensation for flight delay over 3 hours or cancellation
Requires completing and submitting a specific claim form with accurate flight and booking details rather than a single message.
“In the event of a flight delay over three hours or cancellation you may be entitled to compensation in line with EU Regulation 261/2004. Use this simple form to submit a claim directly with TUI Airways, which ensures you receive all the compensation due rather than another...”TUI policy page, How do I claim my flight delay compensation
What to include: flight number, booking reference, flight date, delay duration
CompensationNo deadline statedTakes a few steps
EC261 flight delay compensation (3+ hour delays)
Requires filling out a specific claim form and TUI's human review of 'extraordinary circumstances' before payment is approved.
“You may be eligible for compensation if your flight's delayed over three hours... (A) For all flights of 1,500 km or less - 220 pounds or 250 Euros (B) For all flights between 1,500-3,500 km - 350 pounds or 400 Euros (C) For all flights not falling under categories A or B, with...”TUI policy page, When am I entitled to claim flight delay compensation and how much will I be paid?
What to include: flight number, booking reference, flight distance, delay duration at destination door opening
CompensationNo deadline statedTakes a few steps
EC261 compensation for delayed TUI flights
Requires completing a specific online form and eligibility depends on delay length/cause, which may need human/case-by-case assessment under EC261.
“Under some circumstances, depending on how long you were delayed and what has caused the delay, you may be entitled to claim compensation under the EC261 / 2004 legislation. To make a claim for EC261 compensation please apply directly to us, by completing our online form.”TUI policy page, Flight delay compensation
What to include: flight number, booking reference, delay details
RefundNo deadline statedSimple to claim
Refund if free-change holiday is cheaper than original
Automatic refund based on comparing new and original booking prices.
“If your new holiday is cheaper than your original booking, you will receive a refund.”TUI policy page, Booking Incentive - Free Change
What to include: booking id, free change notice
Price promiseNo deadline statedHarder to claim
Price-Match Promise for package holidays
The actual price-match terms (eligibility, deadline, comparison rules) are not included in this text, only a reference to a separate document.
“Price-Match Promise.”TUI terms, Price-Match Promise
What to include: booking reference, proof of lower price
RefundNo deadline statedHarder to claim
Refund credit for cancelled holiday due to FCDO advice/restrictions
Issuance is triggered by TUI's own cancellation decision, not something a customer can independently invoke or verify.
“The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to the Foreign, Commonwealth and Development Office's advice against travel, or due to other restrictions.”TUI policy page, Refund Credit
What to include: booking id, cancellation notice
Right to cancelNo deadline statedTakes a few steps
Cash refund if cancelling within Manage My Booking time-frame
Requires checking a variable, booking-specific deadline in Manage My Booking before cancelling.
“You can choose to cancel your holiday within the time-frame shown in Manage My Booking and receive a cash refund of the amount you paid. Any booking incentive will not be refunded.”TUI policy page, Booking Incentive
What to include: booking id, manage my booking timeframe