RefundNo deadline statedTakes a few steps
Refund or validity extension if we fail to confirm your reservation
Requires airline to verify it failed to confirm the reservation, which is not purely self-service.
“If you are prevented from travelling within the validity period of a ticket because we could not confirm your reservation at the time you asked for it, we will: extend the validity period of the ticket or give you a voluntary fare refund.”British Airways terms, Clause 3b2
What to include: ticket/booking reference, proof reservation was not confirmed
RefundNo deadline statedTakes a few steps
Involuntary refund for an unacceptable schedule change
Requires a judgement call on whether the change is 'significant' and the alternative 'unacceptable', not a pure data lookup.
“If, after you buy your ticket: we make a significant change to the scheduled departure time of your flight; you find this change unacceptable; and we or our authorised agents cannot book you on another flight which you are prepared to accept; we will give you an involuntary fare...”British Airways terms, Clause 9a3
What to include: ticket, proof of original scheduled departure time, confirmation no acceptable alternative flight was offered
CompensationNo deadline statedTakes a few steps
Rebooking, later travel, or refund remedy for cancellations/long delays
Customer must select among three remedies and supply proof of the qualifying disruption, requiring more than one message.
“If we: cancel a flight; delay a flight by five hours or more; fail to stop at your place of stopover or destination; or cause you to miss a connecting flight on which you hold a confirmed reservation; you can choose one of the three remedies set out immediately below. Remedy 1...”British Airways terms, Clause 9b3
What to include: ticket, booking reference, proof of cancellation, delay, missed stop, or missed connection
CompensationNo deadline statedTakes a few steps
Compensation and care for involuntary denied boarding
Compensation amount depends on 'any law which may apply', requiring a legal lookup rather than a single self-contained claim.
“If you are denied boarding against your will on a flight for which you have both a valid ticket and a confirmed reservation, we will pay you compensation and provide refreshments and other care as required by any law which may apply.”British Airways terms, Clause 9c1
What to include: valid ticket, confirmed reservation, proof of denied boarding
CompensationClaim within 15 daysHarder to claim
Advance payment for death or injury claims
Involves serious injury/death claims requiring legal identification of the claimant and human case handling.
“We shall, without delay and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportionate to the hardship...”British Airways terms, Clause 15d5 / 15d6
What to include: proof of identity of the person entitled to compensation, evidence of death or injury
Price promiseClaim within 120 daysSimple to claim
No tax/fee increase for 4 months on tickets departing Germany
A single factual check against ticket purchase date and residency/departure location can confirm eligibility.
“If you are a resident of, and your flight departs from, the Federal Republic of Germany, any increase in taxes, fees or charges will not be applied in the period of 4 months from the date of purchase of the ticket.”British Airways terms, Clause 4b3
What to include: proof of German residency, ticket purchase date, proof of departure from Germany
RefundNo deadline statedSimple to claim
Refund of taxes, fees and charges that are abolished or reduced
A factual, verifiable claim based on published tax/fee changes and the ticket record.
“Similarly, if any taxes, fees and charges you pay to us in respect of your transportation when we issue the ticket are then abolished or reduced, you will be entitled to claim a refund from us.”British Airways terms, Clause 4b3
What to include: ticket, proof of taxes/fees paid
RefundNo deadline statedTakes a few steps
Refund of fare difference when a changed itinerary costs less
Needs a fare recalculation step by the airline/agent rather than a single automated message.
“If the revised fare is lower than the fare you have already paid, we or our authorised agents will refund you the difference.”British Airways terms, Clause 3c5
What to include: ticket number, details of changed itinerary, original and revised fare calculation
Replacement or repairNo deadline statedTakes a few steps
Replacement ticket for lost, damaged or incomplete tickets
Requires signing an indemnity and possibly paying a fee, more than a single-message claim.
“If you ask, we will replace your ticket with a new ticket if: you have lost your ticket or part of it; your ticket is spoiled, torn, damaged or has been altered or tampered with; you do not have your ticket with you and so cannot present it to us or one or more unused flight...”British Airways terms, Clause 3d
What to include: proof original ticket was valid, signed indemnity agreement, administration fee payment
RefundNo deadline statedSimple to claim
Refund of taxes, fees and charges on an unused ticket
Straightforward claim verifiable from the unused ticket record.
“If you do not use your ticket, you will be entitled to claim a refund of any taxes, fees and charges which you paid, less a reasonable service charge.”British Airways terms, Clause 4b4
What to include: unused ticket, proof of taxes/fees/charges paid
RefundNo deadline statedHarder to claim
Refund for a lost ticket after validity period expires
Requires subjective 'satisfactory proof', a fee, and a signed indemnity, plus waiting until validity expiry.
“If you lose your ticket or part of it, we will, if you give us satisfactory proof of the loss and pay a reasonable administration fee, give you a refund as soon as possible after the validity period of the ticket expires.”British Airways terms, Clause 10d1
What to include: satisfactory proof of loss, administration fee payment, signed indemnity against fraud
Based on British Airways's public terms and policy pages, read on 2 October 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.