CompensationClaim within 28 daysTakes a few steps
EC261/2004 compensation claims for delay/cancellation/denied boarding
Requires submitting a formal statutory compensation claim and waiting up to 28 days for a response, with a separate appeal step if rejected.
“Passengers must submit claims directly to us and allow us 28 days (or such time as required by applicable law, if less) to respond directly to them. Once received, if you disagree with our decision, you can appea[l]”Jet2.com terms, Terms 26.5
What to include: booking reference, flight details, reason for delay or cancellation
RefundNo deadline statedSimple to claim
Refund for cancelled flights or additional services
Refund right triggers automatically from Jet2's own cancellation or significant change decision, requiring only the booking reference.
“If we cancel a flight or additional services booked or make a significant change to a flight or the additional services booked you will be entitled to a refund in accordance with clause 26.”Jet2.com terms, Terms 25.1
What to include: booking reference
RefundNo deadline statedTakes a few steps
Refund or date change if mobility device can't be accepted
Requires Jet2 to first determine the device can't be accommodated, then a choice between refund or date change handled by the Assisted Travel team.
“In the event we are unable to accept a mobility device, you will be entitled to a refund of the flight fare or to a date change in accordance with, and including the additional charges set out in clause 25.”Jet2.com terms, Terms 12
What to include: booking reference, mobility device details
RefundNo deadline statedTakes a few steps
Seat selection fee refunded if aircraft is changed
Uses discretionary 'may' wording and requires confirmation that an aircraft change actually occurred before any refund is processed.
“Seat selection charges may be refunded where there has been a change of aircraft.”Jet2.com terms, Terms 14.1
What to include: booking reference
RefundNo deadline statedTakes a few steps
Refund of Guaranteed Cabin Luggage fee if moved to the hold
Requires directly contacting Customer Services rather than a self-service claim, though only standard booking data is needed.
“If we require your Guaranteed Cabin Luggage to go into the hold for operational requirements, you can contact Customer Services to arrange a refund for any charges which you have paid for this service.”Jet2.com terms, Terms 17.1
What to include: booking reference, proof of payment
RefundNo deadline statedHarder to claim
Refund of payments if Jet2 becomes insolvent (Linked Travel Arrangements)
Claims must be filed with a third-party administrator (Sedgwick) following a rare insolvency event, not something resolvable via a single self-service message.
“we hold financial protection in place to refund the payments you make to us for travel services that are not fully performed in the unlikely event of our insolvency and to ensure that you are repatriated when you book flights with Jet2.com only.”Jet2.com terms, Terms 1.7
What to include: proof of payment, booking confirmation