Updated October 2026
UK airlines, ranked by what they promise
How 5 UK airlines companies compare on refunds, service credits and compensation, read straight from their public terms.
6British AirwaysAirlines68Strong · 11 promises11Refund or validity extension if we fail to confirm your reservationNo deadline stated · Takes a few steps12Jet2holidaysAirlines65Strong · 10 promises10Fixed-scale compensation for significant change or Jet2 cancellationNo deadline stated · Simple to claim19easyJetAirlines62Strong · 6 promises6Compensation for cancellation, long delay, or denied boardingNo deadline stated · Takes a few steps28TUIAirlines58Strong · 7 promises7EC261 compensation for flight delay over 3 hours or cancellationNo deadline stated · Takes a few steps43Jet2.comAirlines52Fair · 6 promises6EC261/2004 compensation claims for delay/cancellation/denied boardingClaim within 28 days · Takes a few steps
Questions
Airlines: quick answers
Which airlines company promises customers the most?
British Airways ranks first among UK airlines companies in the Promise Index, with a Promise Score of 68 out of 100 and 11 promises in its terms.
Which airlines company has the most promises in its terms?
British Airways, with 11 promises that give customers refunds, credit or compensation.
How are these companies compared?
We read each company's public terms, list every refund, credit and compensation promise, and score them. Compensation and service credits count most, and simple claims count more than ones that need forms or evidence.