CompensationNo deadline statedSimple to claim
Fixed-scale compensation for significant change or Jet2 cancellation
Compensation amount is a fixed scale based on notice period, which an agent can calculate directly from booking dates.
“Where these terms and conditions give you a right to compensation for a significant change or cancellation by us, such compensation will be payable as follows: 70 days or more £0; 69-29 days £10; 28-15 days £20; 14-8 days £30; 7 days or less £40 for each full fare paying...”Jet2holidays terms, Terms 10
What to include: booking id, notice date of change or cancellation
CompensationNo deadline statedTakes a few steps
Up to 3 nights' accommodation cost if return is delayed by extraordinary circumstances
Requires proof of the extraordinary circumstance and necessary accommodation costs, going beyond a single-message claim.
“If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights.”Jet2holidays terms, Terms 11
What to include: proof of disrupted return, accommodation receipts
CompensationClaim within 28 daysHarder to claim
Compensation for travel services not provided as promised after departure
Amount is discretionary, based on subjective factors like impact on enjoyment, requiring human judgement rather than a formulaic claim.
“If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your holiday.”Jet2holidays terms, Terms 11
What to include: complaint details, Customer Report Form, proof of issue
Price promiseNo deadline statedSimple to claim
No price increase once holiday price is confirmed
Agent can simply cite the confirmed price and booking reference to dispute any increase.
“Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will not increase the price of your holiday.”Jet2holidays terms, Terms 3(d)
What to include: booking confirmation
RefundNo deadline statedSimple to claim
Full refund if customer won't pay extra after a pricing error
Refund is automatic once customer declines to pay the corrected price; only booking reference needed.
“Any bookings confirmed on the basis of a mistake will be void... if you are not willing to pay any additional sum due, your holiday will be cancelled, and you will receive a full refund.”Jet2holidays terms, Terms 3(d)
What to include: booking id
Right to cancelNo deadline statedSimple to claim
Cancel and get full refund after a significant change
Once Jet2 has notified a significant change, the customer can simply elect the full-refund option by reference to the booking.
“You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked...”Jet2holidays terms, Terms 8
What to include: booking id, significant change notification
RefundNo deadline statedSimple to claim
Full refund when Jet2 cancels for no-fault reasons
Refund is automatic and tied solely to Jet2's own cancellation decision and the booking reference.
“If we cancel your holiday for any of these reasons, we will refund any money paid for the holiday, except for any amendment fees to the card which was used to purchase the holiday. We will not pay you any compensation.”Jet2holidays terms, Terms 9
What to include: booking id
Right to cancelNo deadline statedSimple to claim
Cancel a Payment Plan anytime free of charge
Simple online self-service cancellation via Manage My Booking with no supporting evidence required.
“By notifying us through the "Manage My Booking" section of our website or calling our Pre-Travel Services Team, you may cancel your Payment Plan at any time without charge.”Jet2holidays terms, Terms 3(k)
What to include: booking id
Right to cancelNo deadline statedTakes a few steps
Cancel without charge for unavoidable/extraordinary circumstances
Requires Jet2 to agree the circumstance qualifies, so it's not a one-message automatic claim.
“You can cancel your booking before departure without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances... If you wish to cancel for this...”Jet2holidays terms, Terms 5, Exception (ii)
What to include: booking id, evidence of extraordinary circumstance (e.g. FCDO advice)
RefundNo deadline statedHarder to claim
ATOL scheme payment if Jet2 or suppliers become insolvent
Claim is made under the separate ATOL scheme administered by the CAA/Trustees, involving formal insolvency processes rather than a direct request to Jet2.
“If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a...”Jet2holidays terms, Your protection (ATOL)
What to include: ATOL certificate, booking confirmation, proof of payment