CompensationNo deadline statedTakes a few steps
Compensation for cancellation, long delay, or denied boarding
Requires confirming flight distance band, delay length, arrival time vs scheduled, and whether extraordinary circumstances or re-routing reductions apply, which needs several data points.
“you may be entitled to the following compensation: £220 / €250 for flights of 1500 km or less; £350 / €400 for flights within Europe of more than 1500 km, and all other flights between 1500 and 3500 km; £520 / €600 for all other flights of 3500km or more.”easyJet policy page, Section 1 - Right to compensation
What to include: booking reference, flight number, flight distance, proof of delay cancellation or denied boarding
CompensationNo deadline statedTakes a few steps
Right to care: meals, hotel, transport, and calls during delay/cancellation
Entitlement is automatic in-person care, but if claimed after the fact it requires matching delay length (3hrs, or 2hrs if ≤1500km) and circumstances to the trigger conditions.
“meals and refreshments in reasonable relation to the waiting time; hotel accommodation and transport between the airport and the hotel, where a stay of one or more nights becomes necessary; two telephone calls, or telex, or emails.”easyJet policy page, Section 3 - Right to care
What to include: booking reference, delay or cancellation confirmation
RefundNo deadline statedTakes a few steps
Refund for hold luggage re-paid at the alternative airline
Requires submitting a receipt and booking documents to Customer Services rather than an instant single-message claim.
“If that’s not possible and you need to pay for hold luggage again at the other airline’s check-in, please keep your receipts. You can then submit a refund request to our Customer Services team, including a copy of your alternative flight booking (with passenger and travel...”easyJet policy page, How will this impact my hold luggage?
What to include: receipt, alternative flight booking confirmation, passenger details
CompensationNo deadline statedTakes a few steps
Overnight accommodation for next-day alternative airline flight
Accommodation is to be 'offered'/arranged by easyJet rather than claimed instantly, and the process for requesting it isn't detailed.
“Yes, you will be offered overnight accommodation if the alternative airline flight is the next day.”easyJet policy page, Will I be provided with overnight accommodation if my flight with an alternative airline is the next day?
What to include: alternative flight booking confirmation
RefundNo deadline statedSimple to claim
Reimbursement of fare or re-routing for cancellation/denied boarding
An agent can request reimbursement or re-routing using just the booking reference and cancellation confirmation, which is typically public/system data.
“reimbursement of the cancelled flight; or reimbursement for the part or parts of your journey already made if the flight no longer serves any purpose in relation to your original travel plans, together with, where relevant, a return flight to the first point of departure, at the...”easyJet policy page, Section 2 - Right to reimbursement or re-routing
What to include: booking reference, confirmation of cancellation or denied boarding
Replacement or repairNo deadline statedTakes a few steps
Free rebooking on alternative airline during disruption
Customer must actively select the alternative flight in Manage Booking during an active disruption event rather than just send one message.
“We are now offering customers the option to book onto a flight with an alternative airline flying the same route free of charge, to help get them to their destination as soon as possible when their original flight has been disrupted.”easyJet policy page, Alternative airline booking
What to include: booking reference, disrupted flight confirmation