Updated October 2026
UK delivery, ranked by what they promise
How 11 UK delivery companies compare on refunds, service credits and compensation, read straight from their public terms.
14COOKDelivery64Strong · 9 promises9Refund or swap for missing meals on Click & CollectNo deadline stated · Simple to claim27Pasta EvangelistsDelivery58Strong · 8 promises8Free replacement or store credit if order never arrivesNo deadline stated · Simple to claim34Parcelforce WorldwideDelivery56Strong · 5 promises5Up to £150 inclusive compensation for domestic loss/damageNo deadline stated · Takes a few steps41Royal MailDelivery52Fair · 6 promises6Special Delivery Guaranteed by 1pm delay compensation - £5Claim within 90 days · Takes a few steps42EvriDelivery52Fair · 7 promises7Refund of Charges for Late DeliveryClaim within 28 days · Takes a few steps55DishpatchDelivery45Fair · 7 promises7Full refund if order refused or product unavailableNo deadline stated · Simple to claim69SimplyCookDelivery36Fair · 5 promises5Refund within 30 days if company cancels your contractClaim within 30 days · Simple to claim70Green ChefDelivery34Limited · 5 promises5Discretionary credit if Meal Box delivery is not feasibleNo deadline stated · Harder to claim71FieldGoodsDelivery29Limited · 4 promises4No charge for incorrect items sentNo deadline stated · Takes a few steps75Field DoctorDelivery22Limited · 4 promises4Refund or exchange for defective or misdescribed itemsClaim within 14 days · Harder to claim76Parsley BoxDelivery21Limited · 4 promises4Refund/remedy for faulty, damaged or incorrect goodsNo deadline stated · Harder to claim
Questions
Delivery: quick answers
Which delivery company promises customers the most?
COOK ranks first among UK delivery companies in the Promise Index, with a Promise Score of 64 out of 100 and 9 promises in its terms.
Which delivery company has the most promises in its terms?
COOK, with 9 promises that give customers refunds, credit or compensation.
How are these companies compared?
We read each company's public terms, list every refund, credit and compensation promise, and score them. Compensation and service credits count most, and simple claims count more than ones that need forms or evidence.