RefundClaim within 30 daysSimple to claim
Refund within 30 days if company cancels your contract
This refund is automatically triggered by the company's own cancellation and does not require customer-submitted evidence beyond identifying the order.
“If we do cancel your contract we will notify you by e-mail and will refund charges for any outstanding orders as soon as possible but in any event within 30 days of your order.”SimplyCook terms, Terms 8.2
What to include: order id, cancellation notice email
Replacement or repairClaim within 60 daysTakes a few steps
Remedy for non-delivery within 30 days (shortage, replace, or refund)
Requires written notification to a contact address within a specific window, more than a single automated message but still a defined, non-judgemental process.
“If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods... our only obligation will...”SimplyCook terms, Terms 9.1
What to include: written notification, order id, order date
RefundNo deadline statedHarder to claim
Full refund for missing/damaged contents or non-arrival of box
Requires evidence/proof that the product was not provided as it should have been, which can involve human judgement or photos.
“If you are unhappy with your goods for a legitimate reason such as: missing or damaged contents, or the box did not arrive, we will offer a full refund as long as it can be shown the box product you were charged for was not provided as it should have been.”SimplyCook terms, Terms 7.1
What to include: order id, description of issue, possibly photos
Right to cancelNo deadline statedTakes a few steps
Refund if you cancel before first order is processed
Requires confirming the first order has not yet been processed, which may need support confirmation rather than public data.
“You can cancel at any time, but if you cancel before the first order has been processed, we reserve the right to cancel your trial order dispatch and provide a refund of the payment.”SimplyCook terms, Terms 2.3
What to include: account login, order status
RefundClaim within 30 daysTakes a few steps
30-day refund for returned unopened product
Requires physically returning the unopened product, an extra step beyond a single message, but process itself is clearly defined.
“Customers can request a refund within 30 days of purchase by returning the unopened product to us in its original condition; customers are liable for return postage.”SimplyCook terms, Terms 7.2
What to include: order id, unopened returned product