RefundNo deadline statedSimple to claim
Full refund if order refused or product unavailable
Refund is automatic and full once Dishpatch confirms the order can't be fulfilled; agent just needs order/payment confirmation.
“If we refuse your Product order or the Products are not available in the quantities ordered, we will not process your order and will inform you of this in writing (which may include email). If you have already paid for the Product(s) ordered, we will refund you in full as soon...”Dishpatch terms, Other Restrictions
What to include: order id, payment confirmation
RefundNo deadline statedTakes a few steps
Full refund if box contents arrive warm/not cold
Claim is a simple email with order number, but customer must assert the temperature issue themselves without photo proof required by the text.
“If the contents are no longer cold on arrival please dispose of the contents and we will issue you with a full refund.”Dishpatch terms, Damages and Issues
What to include: order id, confirmation contents not cold
RefundNo deadline statedTakes a few steps
Cancel membership and get partial refund if Member Shipping charges increase
Agent must detect a shipping price increase and compile order history to calculate the refund deduction.
“In the event that Dishpatch increases shipping charges to Members, you will have the right to cancel your Membership and be refunded the Membership Fee less the reasonable cost of providing the Membership to you, which is calculated as the non-discounted price plus non-member...”Dishpatch terms, Member shipping
What to include: membership id, order history, notice of shipping increase
RefundNo deadline statedTakes a few steps
Pro-rata refund if material membership terms change
Refund is only triggered if Dishpatch deems the change 'material,' requiring a judgment call before the agent can claim it.
“Where we need to change your terms of Membership or the Specific Membership Terms, we shall notify you by email. If such changes are material, we shall give you the option to cancel your Membership and receive a pro-rota refund for the time remaining on your Membership.”Dishpatch terms, Changes to your membership terms
What to include: membership id, notice of change
RefundClaim within 14 daysSimple to claim
Membership refund within 14 days if no orders placed
Agent only needs to confirm purchase date is within 14 days and that no orders exist, then request a full refund by email.
“You may cancel a newly-purchased membership at any time within 14 days of the Membership purchase date. If you have not yet placed any orders for Products using your Membership, you will be refunded the full Membership Fee.”Dishpatch terms, Cancellations and refunds
What to include: membership purchase date, order history showing no orders
Right to cancelNo deadline statedSimple to claim
Cancel annual membership anytime, effective at term end
A simple no-reason-needed cancellation notice is sufficient to stop renewal.
“From 14 days of the Membership purchase date, annual Membership can be cancelled by you at any time and will take effect at the end of your current Membership term once your notice to terminate has been given. You do not need to give a reason.”Dishpatch terms, Cancellations and refunds
What to include: membership id
RefundClaim within 14 daysTakes a few steps
14-day cooling-off refund after Free Trial charge
Refund eligibility and amount depend on checking whether post-trial Credits were used, requiring order history review.
“Once the Free Trial period is over and you have been charged the Membership Fee, you have a 14-day cooling-off period in which to notify us of your wish to cancel, and be refunded the Membership Fee. In the case that you have used the additional Member Credits unlocked after...”Dishpatch terms, Free Trial
What to include: charge date, credit usage history