RefundNo deadline statedHarder to claim
Refund/remedy for faulty, damaged or incorrect goods
Assessing whether goods are faulty/damaged/not as described typically requires human judgement and possibly photo evidence, with no fixed deadline given.
“If goods are faulty, damaged or not as described, please contact [email protected] as soon as reasonably possible. Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.”Parsley Box terms, Terms 5
What to include: order id, description of fault
RefundNo deadline statedHarder to claim
Refund (minus delivery/return costs) for failed delivery
The refund is explicitly discretionary ('may refund') and the deduction is only 'typically' £5, requiring case-specific assessment rather than automatic processing.
“In these circumstances, we may refund the purchase price less any delivery and return costs incurred by us, which are typically £5.00.”Parsley Box terms, Terms 6
What to include: order id, delivery failure confirmation
Right to cancelClaim within 14 daysTakes a few steps
14-day statutory right to cancel order
Requires timely notification plus physical return of goods, not just a single message.
“For most products, you have the right to cancel your purchase within 14 days of receiving the goods without giving any reason. To exercise this right, you must notify us within 14 days of delivery and return the goods to us within 14 days of notifying us of your cancellation.”Parsley Box terms, Terms 4
What to include: order id, delivery date, cancellation notice
RefundClaim within 14 daysTakes a few steps
Refund of price and delivery charge on eligible cancellation
Refund is automatic once the return is received, but an agent cannot trigger it until the physical return is completed.
“We will refund the price paid for eligible cancelled goods together with any outbound delivery charge within 14 days of receiving the returned goods. Refunds will be made using the original payment method.”Parsley Box terms, Terms 4
What to include: order id, proof of return