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FieldGoods: what the terms promise customers

FieldGoods's public terms include 4 promises that give customers money back, credit or compensation. Here is each one, with the deadline, what to send and the exact clause.

#71 of 77 UK companies#9 of 11 in Delivery · Limited
Promises found
4
Strongest promise
No charge for incorrect items sent
Shortest deadline
None stated

The promises

Every promise in FieldGoods's terms

RefundNo deadline statedTakes a few steps

No charge for incorrect items sent

Claim is clear-cut but still requires company confirmation that the item sent was incorrect.

“You will not be charged for any incorrect items sent to you.”FieldGoods policy page, Refunds & Replacements
What to include: order id
RefundNo deadline statedHarder to claim

Refund or replacement for damaged, incorrect, or substandard goods

Assessing whether goods are 'not up to standard' typically requires photographic evidence and human judgement, not just order data.

“If goods are damaged, incorrect, or not up to standard, we will offer a replacement or refund as appropriate. Incorrect items will never be charged.”FieldGoods terms, Refunds & Quality Issues
What to include: order id, description of issue, photo of item
RefundNo deadline statedHarder to claim

Refund or replacement for faulty, damaged, or incorrect items

Resolution depends on company confirmation and discretionary choice between refund or replacement, often requiring photos.

“If we confirm that a product is faulty, damaged, or incorrect, we will offer one of the following, depending on the situation: a full or partial refund, a replacement item sent as soon as possible.”FieldGoods policy page, Refunds & Replacements
What to include: order id, photos, description of issue
Right to cancelNo deadline statedSimple to claim

Cancel order before dispatch

A single message with the order ID requesting cancellation before the dispatch cutoff is sufficient.

“You may cancel your order up to midnight on the day before dispatch.”FieldGoods terms, Cancellations
What to include: order id

How to claim

Claiming from FieldGoods, step by step

  1. Find the promise above that matches what happened.
  2. Contact FieldGoods customer service in writing (email, web chat or their online form), so you have a record.
  3. Name the promise and quote the clause, and include: order id, description of issue, photo of item, photos, description of issue.
  4. Keep the reply. If you are not happy with the answer, ask for their complaints process, which is set out in the terms.

Based on FieldGoods's public terms and policy pages, read on 3 October 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.

Questions

FieldGoods refunds and compensation: quick answers

Does FieldGoods offer refunds or compensation?

Yes. FieldGoods's public terms include 4 promises that pay out or give credit when something goes wrong, including: No charge for incorrect items sent; Refund or replacement for damaged, incorrect, or substandard goods; Refund or replacement for faulty, damaged, or incorrect items; Cancel order before dispatch.

How long do I have to claim from FieldGoods?

The terms do not state a fixed deadline for these promises, but it is best to claim as soon as possible and in writing.

How does FieldGoods rank in the Promise Index?

FieldGoods has a Promise Score of 29 out of 100 (limited), ranking #71 of 77 UK companies and #9 of 11 in Delivery.