RefundClaim within 14 daysHarder to claim
Refund or exchange for defective or misdescribed items
Claim requires photographic evidence and Field Doctor's subjective agreement that the item is defective or misdescribed, which an AI agent can't resolve unilaterally.
“If you are not happy with any items, please photograph the product and contact us at hello@fielddoctor.co.uk or call us on 01225 941141 within 14 days of purchase of your items. If we agree that it is defective or misdescribed we will offer you the choice of either an exchange...”Field Doctor terms, Terms 18
What to include: photo of product, order id, purchase date
Replacement or repairClaim within 30 daysHarder to claim
Redelivery for damaged or incorrect items within 30 days
Requires photographic evidence of the defect and a manual company evaluation of the issue before any remedy is granted.
“We have a 30-day refund policy. Unfortunately, we cannot accept returns for frozen food items due to their perishable nature. However, if you receive damaged goods, please contact us within 30 days of receipt. To be eligible for a redelivery of damaged items, please inspect your...”Field Doctor policy page, Return Policy
What to include: order id, photo evidence of damage or error
Right to cancelNo deadline statedSimple to claim
Cancel your subscription anytime via account area
Customer only needs to log in with their order email and use a self-service cancel button, which an agent could trigger with account credentials.
“If you need to cancel your subscription, you can login to your account area using the email you used to order with. From there, you will be able to cancel any order that has been created by your subscription or cancel your subscription itself.”Field Doctor policy page, How to cancel your subscription
What to include: account login email
Right to cancelNo deadline statedTakes a few steps
Cancel an order before it is sent to picking
An agent would need to know the exact pick/cutoff time for the specific order (text implies a '2 days before' rule that is cut off) to confirm cancellation is still allowed, not just the order ID.
“If you have placed an order and it has been billed either via our checkout or your subscription, it's not too late to cancel unless the order has been sent to our picking team.”Field Doctor policy page, How to cancel your order
What to include: order id