Service creditClaim within 30 daysTakes a few steps
Prorated credit for verified service outages over 24 hours
Requires customer notification with outage details within 30 days, and WOW! independently determines whether the outage is 'known, verifiable' and calculates the credit.
“if there is a known, verifiable, Service interruption in excess of twenty-four (24) hours, WOW!, upon notification of such failure or interruption from the Customer within thirty (30) days of such failure or interruption, will provide Customer with a prorated credit relating to...”WOW! Internet terms, Terms 11
What to include: account id, outage start end times, notification of failure
CompensationNo deadline statedHarder to claim
Discretionary compensation up to $250 for equipment damaged by WOW! gross negligence
Requires proving gross negligence or willful misconduct by WOW! and payment is expressly at WOW!'s sole discretion, not a formula-based claim.
“IN THE EVENT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT BY WOW!, OR ITS SUPPLIERS, EMPLOYEES, AGENTS, OR CONTRACTORS, WE SHALL PAY AT OUR SOLE DISCRETION FOR THE REPAIR OR REPLACEMENT OF THE DAMAGED CUSTOMER EQUIPMENT UP TO A MAXIMUM OF $250. THIS SHALL BE YOUR SOLE AND EXCLUSIVE...”WOW! Internet terms, Terms 7
What to include: proof of damage, proof of gross negligence or willful misconduct
RefundClaim within 30 daysTakes a few steps
30-day money-back guarantee for first-time subscribers
Requires simultaneous disconnection and refund request, full equipment return, and clean payment history verified against first-time subscriber status.
“Any applicable money-back guarantee given at the time Customer subscribes to the WOW! service is available only to first-time subscribers for refund of the first regular monthly payment made by Customer for the WOW! service (excluding taxes and other fees, equipment charges,...”WOW! Internet terms, Terms 15
What to include: account id, proof of first time subscriber, equipment returned
RefundNo deadline statedTakes a few steps
Refund of prepaid service fees if WOW! terminates without cause
Refund depends on WOW! determining the reason for termination and offsetting outstanding equipment/fee balances, not a simple self-serve claim.
“In the event WOW! terminates the Service for any reason other than Customer's violation of this Agreement or WOW!'s policies, any fees and charges will accrue through the later of the effective date of termination of this Agreement or date of disconnection of Service and return...”WOW! Internet terms, Terms 16
What to include: account id, equipment returned
RefundNo deadline statedSimple to claim
Overpayment automatically credited to next bill
Applied automatically by WOW! with no customer action or evidence required.
“In the event Customer pays WOW! an amount in excess of the amount due for the current billing period cycle, Customer agrees that WOW! will apply the overpayment to the Customer's next monthly billing statement.”WOW! Internet terms, Terms 1
Right to cancelNo deadline statedSimple to claim
Cancel new service order without charge before installation
A single phone call before installation cancels the order with no penalty and no supporting documents needed.
“Customers have the right to rescind their order for new services without charge prior to installation.”WOW! Internet terms, Terms 2
What to include: order id
Right to cancelNo deadline statedSimple to claim
Right to cancel service if a programming/service change is unacceptable
Customer can call to cancel without needing to prove anything specific about the change.
“Unless otherwise provided in your agreement with us, if you find a change in the Services unacceptable, you have the right to cancel your Services. However, if you continue to receive the Services after the change, this will constitute your acceptance of the change.”WOW! Internet terms, Terms 23
What to include: account id
Right to cancelClaim within 30 daysSimple to claim
Cancel Minimum Term Plan anytime; no early termination fee within first 30 days
A single phone call within the 30-day window cancels the plan without incurring the early termination fee.
“you can terminate the Plan anytime by calling us at the contact phone number on your billing statement, but if the Minimum Term Plan or a service or equipment that is part of the Plan is terminated (or in some cases, downgraded), after the first 30 days of the term of the...”WOW! Internet terms, Terms 19
What to include: account id
RefundNo deadline statedTakes a few steps
Refund of remaining security deposit balance
Conditioned on verified timely payment history and undamaged equipment return rather than a simple one-message claim.
“Customer will be refunded the balance of any security deposit (without interest unless otherwise required by law), and all or a portion of the amount charged to Customer's credit card or EFT for WOW! Equipment, if payment has been timely made for all amounts due on Customer's...”WOW! Internet terms, Terms 21
What to include: account id, equipment returned undamaged, payment history
Based on WOW! Internet's public terms and policy pages, read on 28 September 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.