Service creditNo deadline statedSimple to claim
Connecticut: credit for Video Service interruption over 24 hours
Only requires notifying Breezeline of the outage; the credit is proportional and not discretionary.
“In the event of an interruption of Video Service of more than twenty four (24) consecutive hours and of which we have received actual notice, a credit will be issued to your Video Service monthly service charges for the length of time Video Service was interrupted.”Breezeline terms, Terms 9.1 (Connecticut Residents)
What to include: account number, state residency CT, notice of interruption
Service creditNo deadline statedSimple to claim
Maine: pro-rata credit/refund for interruption over 6 hours
Simple phone request citing outage duration, with no discretion language attached.
“In the event Video Service is interrupted for more than six (6) consecutive hours in a thirty (30) day period, you may request a pro-rata credit or refund by calling us at the number set forth in Section 14.7.”Breezeline terms, Terms 9.1 (Maine Residents)
What to include: account number, state residency ME, dates of outage
Service creditNo deadline statedSimple to claim
New York: one-day credit for interruption of 4+ hours
Flat one-day credit triggered by a low, clear threshold via a simple phone request.
“In the event Video Service is interrupted for at least four (4) continuous hours, except where caused by Subscriber, a credit equal to one day will be issued to your Video Service monthly service charges.”Breezeline terms, Terms 9.1 (New York Residents)
What to include: account number, state residency NY, dates of outage
Service creditNo deadline statedSimple to claim
Ohio: credit for Breezeline-caused interruption over 4 hours/day
Credit is mandatory once a subscriber reports a Breezeline-caused outage exceeding 4 hours in a day.
“Upon a report by a Subscriber of a Video Service interruption and if the interruption is caused by Breezeline and lasts for more than four (4) hours in a given day, Breezeline will give the customer a credit in the amount of the cost of each such day's Video Service as would be...”Breezeline terms, Terms 9.1 (Ohio Residents)
What to include: account number, state residency OH, report of interruption
Service creditNo deadline statedSimple to claim
Ohio: per-hour credit for non-Breezeline-caused interruption over 24 hours
Per-hour credit is mandatory once the 24-hour threshold is reported, requiring only a report to Breezeline.
“Upon a report by a Subscriber of a Video Service interruption and if such interruption is not caused by Breezeline and lasts for more than twenty-four (24) consecutive hours, Breezeline shall give the Subscriber, for each hour of Video Service interruption, a credit in the...”Breezeline terms, Terms 9.1 (Ohio Residents)
What to include: account number, state residency OH, report of interruption
Service creditNo deadline statedSimple to claim
West Virginia: pro-rata credit for interruption over 24 hours
Entitlement is stated as a right based on a clear duration threshold, requiring only a report of the outage.
“In the event of an interruption of cable service for more than twenty four (24) continuous hours, you are entitled to a pro-rata credit based upon the proportionate share of interrupted service in an applicable billing period.”Breezeline terms, Terms 9.1 (West Virginia Residents)
What to include: account number, state residency WV, dates of outage
Service creditClaim within 30 daysTakes a few steps
Prorated credit for 24+ hour complete service failure
Requires a proactive credit request with outage details, and the clause states credits are granted at Breezeline's sole discretion.
“YOUR SOLE REMEDY FOR SERVICE INTERRUPTION SHALL BE LIMITED TO A PRORATED CREDIT UPON REQUEST ONLY IN THE EVENT OF COMPLETE FAILURE OF THE SERVICES DUE TO A TECHNICAL MALFUNCTION FOR TWENTY-FOUR (24) CONSECUTIVE HOURS OR MORE. TO QUALIFY FOR SUCH CREDIT, YOU MUST REQUEST THE...”Breezeline terms, Terms 9.1
What to include: account number, dates of outage, description of failure
Replacement or repairNo deadline statedTakes a few steps
Repair or replacement of defective Breezeline Equipment
Requires describing the equipment defect and requesting repair/replacement via customer service rather than a single automated message.
“BREEZELINE'S ENTIRE LIABILITY AND SUBSCRIBER'S EXCLUSIVE REMEDY WITH RESPECT TO THE USE OF THE SERVICES OR ANY BREACH BY BREEZELINE OF ANY OBLIGATION BREEZELINE MAY HAVE UNDER THIS AGREEMENT OR APPLICABLE LAW SHALL BE SUBSCRIBER'S ABILITY TO TERMINATE THE SERVICES OR TO OBTAIN...”Breezeline terms, Terms 9.2
What to include: account number, description of defect
Right to cancelClaim within 10 daysSimple to claim
10-day right to cancel term commitment without penalty
A simple time-bound cancellation call citing the agreement date is sufficient to avoid the fee.
“You may terminate any term commitment agreement within ten (10) days of entering into such agreement without paying the Early Termination Charge.”Breezeline terms, Terms 3.10
What to include: account number, date of agreement
Right to cancelNo deadline statedSimple to claim
Cancel service for any reason at any time
Only requires a customer service call with account identification to initiate cancellation.
“Subject to any obligations under a minimum term agreement, you may terminate this Agreement for any reason at any time by calling Breezeline's customer service department.”Breezeline terms, Terms 8.1
What to include: account number
Right to cancelClaim within 30 daysTakes a few steps
Right to cancel after a material adverse service change
Requires judging whether a change is 'material' and negative before calling to cancel within the 30-day window.
“If any material change negatively affects your Services, you have the right to cancel your Service. If you continue to receive the Services for more than 30 days after the change, you agree to accept the change(s).”Breezeline terms, Terms 6
What to include: notice of change, account number