Service creditClaim within 30 daysTakes a few steps
Bill credit for service interruptions/outages
Requires proactively contacting TDS Customer Support within a strict 30-day window since no self-service outage-credit form is described.
“If your Service has been interrupted, you may be entitled to a credit against your future bill (a “Service Credit”). You must contact TDS Customer Support within 30 days after the outage to request a Service Credit; otherwise, you will not be eligible to receive one. The amount...”TDS Telecom terms, 6.1
What to include: account number, outage date time, service type
CompensationNo deadline statedHarder to claim
Up to $250 for Customer Equipment damaged by TDS gross negligence
Payment is entirely at TDS's 'sole discretion' and conditioned on proving gross negligence or willful misconduct, requiring human judgment and investigation.
“In the event of gross negligence or willful misconduct by TDS, TDS may, in its sole discretion, pay up to $250 for the repair or replacement of the damaged Customer Equipment. This shall be your sole remedy relating to such activity.”TDS Telecom terms, 9.5
What to include: proof of equipment damage, evidence of gross negligence or willful misconduct
RefundClaim within 60 daysTakes a few steps
Refund, credit, or adjustment for reported billing errors
Requires identifying and phoning in a specific billing discrepancy within a deadline rather than a single automated claim.
“TDS Long Distance customers must report billing errors within 3 months of the date of the applicable invoice and all other customers must report billing errors within 60 days of the invoice or transaction date; otherwise, refunds, credits or adjustments may not be given.”TDS Telecom terms, 4.11
What to include: invoice number, account number, description of billing error
Right to cancelNo deadline statedTakes a few steps
Cancel service at any time by phone
Cancellation requires a live phone call to Customer Support rather than a self-service or written request channel, and possible early termination charges must be resolved.
“Subject to payment of any applicable early termination or equipment charges, you may terminate your Service(s) at any time by calling TDS Customer Support at 888-225-5837. You will continue to be responsible for all fees and charges related to your Service until TDS receives and...”TDS Telecom terms, 5.1
What to include: account number, account holder identity
RefundNo deadline statedHarder to claim
Prorated charges for military deployment or leased equipment upon cancellation
Proving active-duty deployment status requires official military documentation that a customer must supply and TDS must manually verify.
“Notwithstanding the foregoing, pro-ration of monthly charges shall be permitted with regard to: (a) any active military persons who need to disconnect because of a deployment; and (b) TV and data equipment leased from TDS.”TDS Telecom terms, 5.5
What to include: military deployment orders
Based on TDS Telecom's public terms and policy pages, read on 28 September 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.