Service creditNo deadline statedTakes a few steps
$20 credit if technician appointment is not on time
A customer/agent can report a late appointment and request the credit, but there is no defined threshold for 'not on time' or stated claim process, requiring some back-and-forth or a support form/call.
“We value your time. If we are not on time, we will give you a $20 credit.”Astound Broadband terms, On time guarantee
What to include: scheduled appointment window, actual technician arrival time, account id
Service creditNo deadline statedHarder to claim
Service credit for qualifying outages
The clause defines no outage duration threshold, credit amount, or claim procedure, leaving it to Astound's discretion.
“Subject to applicable law, credit will be given for qualifying outages.”Astound Broadband policy page, Terms 6
What to include: account id, outage dates
RefundClaim within 30 daysTakes a few steps
30-Day Money-Back Guarantee on first month's service
An agent could request the refund by citing the install date and cancellation, but must first confirm eligibility (new customer, no service in prior 60 days, account in good standing) which may require account-history lookup.
“If you are not completely satisfied with your services within 30 days of your installation date, we'll refund your first month of charges* ... 30-Day Money-Back Guarantee for new residential customers who cancel within 30 days of installation. Total maximum amount refunded is...”Astound Broadband terms, 30-Day Money-Back Guarantee (Disclaimers)
What to include: installation date, account id, proof of new residential customer status (no Astound service in past 60 days), proof account in good standing
Replacement or repairNo deadline statedTakes a few steps
Repair or replacement of defective Astound equipment
Requires scheduling a technician visit and Astound's own determination that the equipment is actually defective.
“Astound will repair and/or replace defective Equipment at Customer's residence of record.”Astound Broadband policy page, Terms 7
What to include: account id, equipment id, description of defect
Right to cancelNo deadline statedSimple to claim
Customer may terminate service at any time
A single notification message to Astound satisfies the termination requirement.
“Customer may terminate any or all services at any time by notifying Astound of its desire to do so.”Astound Broadband policy page, Terms 14
What to include: account id, notice of termination
Right to cancelNo deadline statedSimple to claim
Right to cancel without penalty if you reject a terms change
An agent can send a cancellation notice citing the specific amendment without needing additional proof.
“If Customer does not wish to agree to a change to the terms and conditions, Customer shall have the right to terminate the Service without any financial penalty.”Astound Broadband policy page, Terms 21 (Entire Agreement)
What to include: account id, notice of rejection of terms change
RefundClaim within 30 daysTakes a few steps
Refund of service deposit after termination
Requires confirming service termination and equipment return before the refund is triggered.
“Astound will refund any required deposit within thirty (30) days after termination of the applicable service and the return of all Astound equipment, minus any amounts due on Customer's account.”Astound Broadband policy page, Terms 2
What to include: account id, proof of equipment return
Based on Astound Broadband's public terms and policy pages, read on 28 September 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.