Updated October 2026
UK mobile networks, ranked by what they promise
How 12 UK mobile networks companies compare on refunds, service credits and compensation, read straight from their public terms.
8Asda MobileMobile networks68Strong · 15 promises15Compensation for delayed number switch when joiningNo deadline stated · Takes a few steps44O2Mobile networks51Fair · 17 promises17Compensation for delays when porting your number to a new providerNo deadline stated · Harder to claim52iD MobileMobile networks45Fair · 8 promises8Free exchange for phone faults within first 30 daysClaim within 30 days · Harder to claim54Honest MobileMobile networks45Fair · 5 promises5Refund for suspended service lasting more than a few daysNo deadline stated · Takes a few steps61EcotalkMobile networks42Fair · 9 promises9Telephone number change automatically counts as material detrimentNo deadline stated · Takes a few steps64SMARTYMobile networks40Fair · 6 promises6Compensation for service failuresNo deadline stated · Takes a few steps65ThreeMobile networks40Fair · 6 promises6Compensation for Three-caused delay in number portingNo deadline stated · Harder to claim66TalkmobileMobile networks38Fair · 5 promises5Pro-rata credit or termination right for network failure/degraded serviceNo deadline stated · Harder to claim67giffgaffMobile networks36Fair · 5 promises5Refund for wrong plan or accidental credit purchaseNo deadline stated · Takes a few steps68Tesco MobileMobile networks36Fair · 15 promises15Faulty phone refund/repair/exchange within 30 days (pay monthly)Claim within 30 days · Harder to claim72Superdrug MobileMobile networks27Limited · 5 promises5One-off compensation for delayed number port-inClaim within 30 days · Harder to claim771p MobileMobile networks20Limited · 6 promises614-day cooling-off cancellation without penaltyClaim within 14 days · Simple to claim
Questions
Mobile networks: quick answers
Which mobile networks company promises customers the most?
Asda Mobile ranks first among UK mobile networks companies in the Promise Index, with a Promise Score of 68 out of 100 and 15 promises in its terms.
Which mobile networks company has the most promises in its terms?
O2, with 17 promises that give customers refunds, credit or compensation.
How are these companies compared?
We read each company's public terms, list every refund, credit and compensation promise, and score them. Compensation and service credits count most, and simple claims count more than ones that need forms or evidence.