Right to cancelClaim within 14 daysSimple to claim
14-day cooling-off cancellation without penalty
Only requires a timely cancellation notice tied to a verifiable agreement date, with no supporting documents needed.
“You may cancel any Service(s) with immediate effect and without penalty by notifying us within 14 days of entering into this Agreement, however you will still be liable for any costs you have incurred in using the Services in the meantime.”1p Mobile terms, Clause 9.1
What to include: account id, agreement date
RefundClaim within 14 daysSimple to claim
Refund of remaining credit if cancelled within 14 days of SIM order
Requires only a cancellation request within a fixed window tied to a date already on record.
“You are only entitled to a refund in respect of any remaining credit held on your account under the following circumstances: you have notified us that you wish to cancel your account within 14 days of ordering your SIM.”1p Mobile terms, Clause 7.2
What to include: account id, sim order date
RefundNo deadline statedTakes a few steps
Refund of remaining credit when switching provider (fee applies)
Requires multiple linked steps (initiate port, explicitly request refund, pay a fee) rather than a single message.
“You have notified us that you want to switch the Service to another provider, have requested your credit and paid the Credit Refund Fee.”1p Mobile terms, Clause 7.2
What to include: account id, porting confirmation, credit refund fee payment
Right to cancelClaim within 30 daysTakes a few steps
Right to leave contract free of charge if terms change to your detriment
An agent must first judge whether a specific change is 'not to your benefit' before the right applies, which is not purely mechanical.
“Any contractual changes not to your benefit will be notified to you with at least 30-days notice and will give you the right to leave your contract without charge.”1p Mobile terms, Clause 8.1
What to include: change notice, account id
RefundClaim within 14 daysTakes a few steps
14-day money-back guarantee if not satisfied
Requires confirming purchase date is within 14 days and submitting a refund request, which may need a form or support contact rather than a single automated message.
“14-day money-back guarantee - Try us risk-free. If you're not completely satisfied, we'll refund you within 14 days.”1p Mobile policy page, 14-day money-back guarantee
What to include: order id, proof of purchase date
Right to cancelClaim within 14 daysHarder to claim
Immediate termination right if 1pMobile commits an uncured material breach
Requires human judgement to establish a 'material breach' occurred and was not remedied within the cure period.
“You may notify us that you wish to end this Agreement immediately if: we have committed a material breach of this Agreement and fail to put it right within 14 days of you asking us to do so in writing.”1p Mobile terms, Clause 9.2(a)
What to include: written breach notice, account id