CompensationNo deadline statedTakes a few steps
Compensation for delayed number switch when joining
Requires a phone call to a human team rather than a simple self-service form, and eligibility/amount appears discretionary.
“A delay to your switch after joining Asda Mobile could mean that you're entitled to compensation. To submit a claim, please contact the Asda Mobile team on 0808 006 2732.”Asda Mobile policy page, Complaints process
What to include: account details, switch date, description of delay
RefundNo deadline statedSimple to claim
No charge if item unavailable due to pricing/description error
Automatic non-charge tied to order status, verifiable from order data.
“If, for any other reason, We are unable to accept your order to supply a particular item... We will not be liable to You except to ensure that You are not charged for that item.”Asda Mobile terms, Terms 2.5
What to include: order id
RefundNo deadline statedSimple to claim
Refund/re-credit if order auto-cancelled for pricing error
Refund is automatic on cancellation, no active claim needed beyond order_id.
“if, within 72 hours of receipt of Our notice to You, You have not responded... the entire Order will be cancelled automatically and We will refund or re-credit You for any sum You have paid for those items.”Asda Mobile terms, Terms 3.1
What to include: order id
RefundNo deadline statedSimple to claim
Full refund after third failed delivery attempt
Trigger is objective (failed delivery attempts) and traceable via order/tracking data.
“If You have not booked the new delivery slot or if the third delivery slot is unsuccessful the Goods will be returned to Our supplier, and We will cancel the Order and provide You with a full refund.”Asda Mobile terms, Terms 4.4
What to include: order id
RefundNo deadline statedSimple to claim
Delivery cost refund for faulty/mis-described goods
Automatically bundled with a faulty-goods refund/replacement, no extra evidence needed.
“We will also refund You for the full delivery costs You incurred to receive and return the Goods and You will not be charged when We re-deliver replacement Goods to You.”Asda Mobile terms, Terms 7.3
What to include: order id
CompensationNo deadline statedSimple to claim
Free return/collection costs for faulty goods
Return cost coverage is automatic once a fault return is initiated via the standard process.
“Where the Goods are returned because they are faulty, mis-described or not of satisfactory quality, We will pay for the costs of the return or collection of the Goods.”Asda Mobile terms, Terms 7.5
What to include: order id
RefundClaim within 14 daysSimple to claim
Refund within 14 days once fault refund is agreed
Once ASDA agrees entitlement, the 14-day clock and payment method are fixed and verifiable.
“Where we provide a refund because they are faulty, mis-described or not of satisfactory quality, we will pay the refund within 14 days, starting from the day We agree You are entitled to a refund.”Asda Mobile terms, Terms 7.6
What to include: order id
RefundNo deadline statedSimple to claim
Refund reaches account within 5-7 working days of approval
Timeframe is fixed and refund status is trackable via the online account.
“Once your returned item has been inspected and the fault has been confirmed, your return will be approved, and we will process your refund... Please allow 5-7 working days for the refund to reach your bank account or credit card account.”Asda Mobile terms, Tracking and refunds
What to include: order id
RefundNo deadline statedTakes a few steps
Refund for undelivered goods on substantial delay
Requires judgement on what counts as 'substantial delay' before a claim can be justified.
“if there is a risk of substantial delay, You may contact Us to end the contract and receive a refund for any Goods You have paid for but not received.”Asda Mobile terms, Terms 4.5
What to include: order id
RefundClaim within 30 daysTakes a few steps
Faulty goods within 30 days: refund or replacement
Customer can choose refund or replacement, but ASDA inspects the return before finalising.
“within the first 30 calendar days of delivery - You may reject the Goods and request a full refund, or elect for a replacement of the Goods;”Asda Mobile terms, Terms 7.1(a)
What to include: order id, fault description
Replacement or repairNo deadline statedTakes a few steps
Faulty goods after 30 days: replacement then refund if unsatisfactory
Requires an initial replacement step and a subjective 'not satisfactory' judgement before refund is possible.
“after 30 calendar days from delivery - You may return the Goods and request a replacement. If the replacement provided by Us is not satisfactory, You can then request a refund.”Asda Mobile terms, Terms 7.1(b)
What to include: order id, fault description
RefundNo deadline statedTakes a few steps
Refund or price reduction if replacement unavailable
Depends on ASDA confirming stock/parts unavailability, which the agent cannot verify independently.
“Where it is not possible for Us to provide a replacement for the Goods (e.g. because the Goods/parts no longer exist), We will offer You a refund or a price reduction.”Asda Mobile terms, Terms 7.2
What to include: order id
Replacement or repairNo deadline statedTakes a few steps
Full refund if replacement handset unavailable and colour alternative declined
Depends on ASDA's stock availability and offering the alternative first, which the agent must track.
“If stock of the original handset is unavailable, and you do not want the alternative colour variation then you will be offered a full refund.”Asda Mobile terms, Replacements
What to include: order id, return request
Right to cancelClaim within 30 daysSimple to claim
30-day change-of-mind cancellation right
Clear fixed 30-day window from delivery, no reason required, verifiable via order data.
“You have a right to change your mind and cancel Your contract with Us within 30 calendar days, without giving any reason and receive a refund.”Asda Mobile terms, Terms 5.1
What to include: order id
RefundClaim within 14 daysSimple to claim
Refund within 14 days of cancellation return
Deadline is objective and starts from a verifiable event (receipt or proof of postage).
“We will refund the full cost of the Goods including the costs of standard delivery charges within 14 calendar days after the day on which We receive the returned Goods back, or, the day on which You provide evidence of having sent the Goods back to Us, if earlier.”Asda Mobile terms, Terms 5.6
What to include: order id, proof of return
Based on Asda Mobile's public terms and policy pages, read on 29 September 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.