Service creditNo deadline statedTakes a few steps
Late repair compensation £10.34/day
Requires confirming fault report and restoration dates against eligibility rules, and compensation is only triggered after Vodafone's own review, not a direct claim.
“If your broadband stops working and isn't fully restored after two working days of reporting it. £10.34 is paid for each day after your first two days without service (up to a maximum of 60 days).”Vodafone policy page, Late repair: £10.34 per day
What to include: account id, fault report date, service restoration date
Service creditNo deadline statedTakes a few steps
Late appointment compensation £32.31
Needs verification of appointment scheduling and cancellation notice, and relies on Vodafone's internal review rather than instant self-service.
“If your engineer doesn’t turn up or cancels with less than 24 hours’ notice.”Vodafone policy page, Late appointment: £32.31 per appointment
What to include: account id, appointment date, engineer attendance status
Service creditNo deadline statedTakes a few steps
Late activation compensation £6.46/day
Requires comparing confirmed vs actual activation dates and waiting on Vodafone's eligibility review process.
“If we don’t activate your service when we said we would (paid up to a maximum of 60 days from your original confirmed activation date).”Vodafone policy page, Late activation: £6.46 per day
What to include: account id, confirmed activation date, actual activation date
CompensationNo deadline statedHarder to claim
Compensation for missed or delayed porting/switching installation appointments
No specific trigger threshold, amount, or claim steps are provided in this document, requiring reference to the external Code of Practice.
“Missed and Delayed Service and Installation Compensation Scheme: Under Regulation we must have compensatory measures in place for missed/delayed installation appointments for porting & switching. This applies to Internet Access Services (IAS) and Publicly Available Number-Based...”Vodafone policy page, Charter Section 6 - Missed and Delayed Service and Installation Compensation Scheme
What to include: order id, appointment date, evidence of missed or delayed installation
RefundNo deadline statedSimple to claim
Remaining credit transferred to bank account on leaving
Process is described as automatic once a customer leaves with remaining credit, requiring no separate claim action.
“If you choose to leave and have received compensation from us, this will automatically go towards your final bill. If there is any credit remaining, this will automatically go towards your final bill. If there is any credit remaining, this will automatically be transferred to...”Vodafone policy page, What happens after you apply for compensation
What to include: account id, bank details, final bill confirmation
RefundNo deadline statedTakes a few steps
Refunds issued within 5 working days (80% of cases)
An agent would need to contact Vodafone via phone, chat or web form to request the refund since there is no self-service refund trigger described.
“When you are due a refund, you can expect it to be issued within these timeframes... Please allow 5 working days for funds to appear in your bank account. Customers can choose Electronic Fund Transfer or Account Credit as their preferred refund method. Vodafone does not have a...”Vodafone policy page, Charter Section 4 - Refunds
What to include: account details, contact via listed channel
Right to cancelClaim within 30 daysTakes a few steps
Right to cancel without fees if unresolved after 30 days
Requires tracking the 30-day unresolved window and formally requesting cancellation, which likely needs a support interaction rather than pure self-service.
“If your issue hasn't been resolved within 30 days of reporting it (excluding the two working day period for late repair) you'll have the right to cancel within 30 days, without paying leaving fees.”Vodafone policy page, What happens after you apply for compensation
What to include: account id, fault report date, resolution status