Service creditNo deadline statedSimple to claim
Compensation for late broadband/landline activation
Paid automatically by EE without customer action, based on data EE already holds.
“If we don’t activate your broadband or landline by 11.59pm on the date we confirmed in writing, you’ll get £6.46 for each day it’s late. Compensation will start from the missed activation date, and continue for each full day after, until your service is activated.”EE policy page, Activation delay
What to include: account id, confirmed activation date
Service creditNo deadline statedSimple to claim
Compensation for delayed repair of total loss of service
Credited automatically within 30 days based on fault report and fix dates EE already tracks.
“If your broadband or landline has a total loss of service and isn’t fixed within two working days after you report it, you’ll get £10.34 for each extra day it’s not fixed.”EE policy page, Repair delay
What to include: account id, fault report date, confirmation of total loss of service
CompensationNo deadline statedSimple to claim
Compensation for missed or late-cancelled engineer appointment
Automatically credited and the 24-hour notice threshold is an objective, verifiable fact.
“If an engineer misses your scheduled appointment or changes it with less than 24 hours’ notice, you’ll get £32.31 for each missed appointment.”EE policy page, Missed appointment
What to include: account id, appointment date time, notice given timestamp
CompensationNo deadline statedHarder to claim
Automatic compensation for delayed start of new service (£6.24/day)
Multiple posters report that frontline EE customer service staff cannot approve it and say only an EE manager can authorise payment, so a single automated agent message is unlikely to resolve a claim.
“The Ofcom site in the link above specifically mentions situations like yours under "Delays with the start of a new service" at £6.24 per day.”EE policy page, Matt_124 reply (quoting Ofcom Automatic Compensation Scheme)
What to include: account number, agreed service start date, confirmation of installation delay
Right to cancelClaim within 30 daysTakes a few steps
Right to leave with no termination charges if fault unresolved after 30 days
Requires the customer/agent to actively request cancellation and reference the unresolved fault, rather than it happening automatically.
“If we can't fix your service after 30 days, you have the right to leave us with no termination charges.”EE policy page, Maximum amount of compensation
What to include: account id, fault report date, confirmation fault unresolved 30 days