CompensationNo deadline statedHarder to claim
Toob will make good damage to your home's structure caused during installation
Requires photographic evidence and assessment of whether damage is structural versus decorative, needing human judgement.
“we’ll take care to avoid any damage during installation and will make good any damage caused to the structure of your home (brickwork, render, roof and so on) but you accept that installation may cause damage to decoration and, except for damage caused by our negligence, we...”toob terms, Section 3 (installation) – damage
What to include: photos of damage, installation date
RefundClaim within 30 daysSimple to claim
Refund of advance payments if you end the Agreement after a contract transfer
A straightforward message within the 30-day window referencing the transfer notice should trigger the refund of unused prepaid amounts.
“If you’re unhappy with the transfer you can contact us to end the contract within 30 days of us telling you about it and we’ll refund any payments you’ve made in advance for services not provided.”toob terms, Section 11 (general) – transfer of contract
What to include: transfer notification date, billing history
Right to cancelNo deadline statedHarder to claim
End Agreement without ETF for serious ongoing service failure
Relies on subjective judgement of what counts as 'seriously reduced' quality or a 'significant period', requiring human assessment of evidence.
“if there is a significant issue with our service, you may be able to end your Agreement without paying an Early Termination Fee. If the quality of service is seriously reduced for a significant period or we do not meet essential obligations of the Agreement within a reasonable...”toob terms, Section 6 (ending your Agreement) – service issues
What to include: service fault history, complaint reference
Replacement or repairNo deadline statedHarder to claim
Fault troubleshooting with equipment repair or replacement
Replacement is granted 'as needed' at toob's discretion following troubleshooting, requiring human diagnosis rather than an automatic claim.
“While we can’t guarantee fault-free performance, our teams can help with troubleshooting and arrange equipment repair or replacement as needed.”toob terms, Section 9 (our responsibility) – service performance
What to include: fault description, account id
RefundClaim within 14 daysSimple to claim
14-day cooling-off cancellation with refund of first month's price
Customer just needs to contact toob within the stated window citing their Activation Date; no proof beyond identity is required.
“you have the right to change your mind and cancel your order. You can do this by contacting us up to 2pm on the day before your scheduled Activation Date or within 14 days of your Activation Date (our cooling off period) and we’ll refund your first Monthly Service Price and we...”toob terms, Section 5 (charges and payment) – cooling off period
What to include: account details, activation date
Right to cancelClaim within 30 daysSimple to claim
End Agreement without ETF if toob makes a Significant Change, within 30 days
A single message referencing the change notice and date is enough to trigger the right within a clear 30-day window.
“if we make Significant Changes to your service or Agreement, you can end this Agreement without paying an Early Termination Fee as long as you tell us within 30 days of our notification about the change.”toob terms, Section 8 (changes) – Significant Changes
What to include: change notification date
Right to cancelClaim within 7 daysSimple to claim
Cancel static IP Extra with 7 days' notice before next Bill Date
Simple notice via my account or contact with 7 days' lead time is sufficient; no supporting documents are needed.
“your static IP service continues on a monthly basis and can be cancelled by you or us at any time. As long as you let us know at least 7 days in advance of your next Bill Date, your static IP service will end at the end of your current Billing Period.”toob terms, Static IP terms – cancellation
What to include: account id
Right to cancelNo deadline statedTakes a few steps
No Early Termination Fee when switching to a new toob service mid-contract
Requires placing a new order and keeping/paying for it past the cooling-off period, not a single-step claim.
“if we accept an order to change your broadband service, we will end your Agreement and a new Agreement will start. If this change is during your Minimum Contract Period, as long as you keep and pay for your new service after your cooling off period, you will not be charged an...”toob terms, Section 6 (ending your Agreement) – changing your service
What to include: new order confirmation
Right to cancelNo deadline statedTakes a few steps
No Early Termination Fee if you start a new toob Agreement when moving home
Needs a new order placed at the new address plus ongoing payment, more than a single message can achieve.
“if you move home during your Minimum Contract Period you must start a new toob Agreement at your new address to avoid paying an Early Termination Fee.”toob terms, Section 6 (ending your Agreement) – moving home
What to include: new address, proof of move