Updated October 2026
UK retail, ranked by what they promise
How 10 UK retail companies compare on refunds, service credits and compensation, read straight from their public terms.
7AO.comRetail68Strong · 18 promises18Full refund, repair or replace for fault within 30 daysClaim within 30 days · Takes a few steps13HalfordsRetail65Strong · 13 promises13Cancel and get full refund if delivery is more than 30 days lateNo deadline stated · Simple to claim16BlacksRetail63Strong · 11 promises11Reimbursement of delivery and return costs on valid faulty-goods claimNo deadline stated · Takes a few steps23ArgosRetail60Strong · 15 promises15Service repeat or price reduction for Argos Plus failuresNo deadline stated · Harder to claim30John LewisRetail57Strong · 19 promises19Pro rata refund on provider-terminated appliance planNo deadline stated · Takes a few steps32CurrysRetail57Strong · 9 promises97 Day Fix Promise for breakdown repairsClaim within 7 days · Takes a few steps58HughesRetail43Fair · 8 promises8Compensation for cost of replacement goods if Company fails to deliverNo deadline stated · Harder to claim62VeryRetail41Fair · 10 promises10Pay off balance at old interest rate if new rate is rejectedNo deadline stated · Takes a few steps63Amazon UKRetail40Fair · 5 promises5Refund amount increases if reimbursement is lateClaim within 14 days · Harder to claim73TescoRetail25Limited · 4 promises4Choice of repair, replacement or full refund within 30 daysClaim within 30 days · Takes a few steps
Questions
Retail: quick answers
Which retail company promises customers the most?
AO.com ranks first among UK retail companies in the Promise Index, with a Promise Score of 68 out of 100 and 18 promises in its terms.
Which retail company has the most promises in its terms?
John Lewis, with 19 promises that give customers refunds, credit or compensation.
How are these companies compared?
We read each company's public terms, list every refund, credit and compensation promise, and score them. Compensation and service credits count most, and simple claims count more than ones that need forms or evidence.