Currys's public terms include 9 promises that give customers money back, credit or compensation. Here is each one, with the deadline, what to send and the exact clause.
The promises
Requires checking repair timeline against the 7-day window start date which varies by service type and confirming eligible product category.
“Add Care & Repair and if your tech breaks down, we’ll fix it fast. If not we’ll replace it on request. That’s our 7 Day Fix Promise.”Currys policy page, 7 Day Fix Promise
Simply confirming active plan coverage waives these costs with no extra evidence needed.
“Don't pay a penny more for parts, labour & callouts”Currys policy page, What's included table
An agent could initiate the request with an order ID and reason, but the actual resolution (exchange vs refund vs other) is decided by Currys on a case-by-case basis.
“We're happy to offer you an exchange, a refund, or something else - just let us know why you're returning your item and which solution you'd prefer, and we'll go from there.”Currys policy page, Returns, Refunds & Exchanges
Claim requires providing order details and competitor price proof within a deadline, likely via a claims form rather than a single automated message.
“We'll even price match 7 days after your purchase! If you see the same item cheaper elsewhere, we'll refund you the difference.”Currys policy page, Price Promise
Agent must verify breakdown count exceeds two via service records before requesting replacement.
“More than two breakdowns? Ask for a new one”Currys policy page, What's included table
Delivery date depends on stock/address availability, requiring coordination beyond a single message.
“For TVs, if we have to replace your tech we’ll deliver it the next day, install and recycle your old one free of charge if needed.”Currys policy page, Benefits table footnote
Resolution requires a live diagnostic call with a human expert and a judgement call on whether repair or return is warranted.
“Our RepairLive experts will help diagnose and fix your problem over a call or arrange a repair or return if needed”Currys policy page, Need help with a tech problem?
Requires human/engineer judgement to distinguish failure from excluded causes like improper maintenance or user-changeable batteries.
“If your built-in battery fails to hold a charge, we’ll help you get back up and running without the extra cost.”Currys policy page, Built-in battery benefit
A simple cancellation request referencing the plan ID should suffice with no additional conditions stated here.
“You may cancel your plan at any time.”Currys policy page, Price breakdown section
How to claim
Based on Currys's public terms and policy pages, read on 5 October 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.
Questions
Yes. Currys's public terms include 9 promises that pay out or give credit when something goes wrong, including: 7 Day Fix Promise for breakdown repairs; No extra cost for parts, labour & callouts; Return item for exchange, refund, or other solution; Refund the price difference if found cheaper within 7 days after purchase.
It depends on the promise. The shortest deadline in the terms is 1 days, so claim as soon as you can. Each promise on this page shows its own deadline.
Currys has a Promise Score of 57 out of 100 (strong), ranking #32 of 77 UK companies and #6 of 10 in Retail.