PPactwall
Updated September 2026

UK gyms and fitness, ranked by what they promise

How 1 UK gyms and fitness company compares on refunds, service credits and compensation, read straight from their public terms.

18PureGymGyms and fitness62Strong · 15 promises15Refund of membership fees for gym closures over 72 hoursNo deadline stated · Takes a few steps

See every sector in the Promise Index · How we score

Questions

Gyms and fitness: quick answers

Which gyms and fitness company promises customers the most?

PureGym ranks first among UK gyms and fitness companies in the Promise Index, with a Promise Score of 62 out of 100 and 15 promises in its terms.

Which gyms and fitness company has the most promises in its terms?

PureGym, with 15 promises that give customers refunds, credit or compensation.

How are these companies compared?

We read each company's public terms, list every refund, credit and compensation promise, and score them. Compensation and service credits count most, and simple claims count more than ones that need forms or evidence.