RefundNo deadline statedTakes a few steps
Refund of membership fees for gym closures over 72 hours
Requires proactively emailing and identifying the exact closed days, rather than an automatic payout.
“Please note that we may continue charging you during this time. If the gym remains closed for more than 72 hours, you can contact us by email at [email protected] to claim a refund for any membership fees you have paid in advance for the days the gym is closed.”PureGym terms, What Happens If The Gym Is Closed Temporarily? 3
What to include: gym location, closure dates, membership id
RefundNo deadline statedSimple to claim
Refund of prepaid fees if a gym closes permanently
The refund is company-initiated based on records already on file, requiring little customer action.
“We can close any of our gyms permanently or stop providing one or more services from any of our gyms. We will let you know at least 30 days in advance and we will refund any sums you've paid in advance for services which won't be provided.”PureGym terms, We Can Close A Gym Permanently Or Stop Providing Any Services From Any Of Our Gyms
What to include: membership id
Right to cancelNo deadline statedSimple to claim
Cancel and get refund if PureGym changes services or Terms
A simple email before the change takes effect secures cancellation and refund of unused prepaid services.
“We can also make other changes to our service or these Terms and Conditions, but if we do so we will notify you and you can then contact us on [email protected] to cancel your membership and end this contract before the change takes effect and receive a refund for any services...”PureGym terms, We Can Change Our Services And These Terms And Conditions 2
What to include: change notice, membership id
Replacement or repairNo deadline statedSimple to claim
Transfer or full credit if PureGym cancels a specific class
The credit or transfer is automatically offered by PureGym when it cancels a class, requiring no customer evidence.
“A specific class, you will be given the option to be transferred to another class of the same value or receive a full credit to your account towards future bookings.”PureGym terms, Reformer Pilates and Premium Classes - If PureGym cancel
What to include: booking id
RefundClaim within 7 daysSimple to claim
Refund within 7 working days if PureGym cancels all gym classes
This refund is automatically triggered by PureGym-side cancellation and needs no customer-submitted evidence.
“All classes in the gym you have bought classes to, a refund will be processed within 7 working days to you.”PureGym terms, Reformer Pilates and Premium Classes - If PureGym cancel
What to include: booking id
RefundNo deadline statedTakes a few steps
50% pro-rata refund for early Fixed Term Membership cancellation
Requires emailing member services and PureGym calculating a pro-rata 50% figure rather than an instant self-serve refund.
“You can cancel a Fixed Term membership before the end of the Fixed Term by contacting us on [email protected] and you will be entitled to ask for a refund of 50% of the pro-rata'd proportion of the fees paid for the Fixed Term which relate to the period from the date on which...”PureGym terms, How To Cancel A Fixed Term Membership 2
What to include: membership id, cancellation request
RefundNo deadline statedTakes a few steps
50% refund for early termination of fixed-term student membership
Requires contacting Member Services directly rather than a self-serve action, plus a pro-rata calculation.
“Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period.”PureGym terms, Student Membership (via UNiDAYS) 3
What to include: membership id, unidays verification
Right to cancelClaim within 14 daysSimple to claim
14-day cooling-off cancellation with full refund
A single email within 14 days of joining triggers a full, fee-free refund with no supporting documents required.
“You are entitled to cancel your membership and receive a full refund of any fees paid if you let us know no later than 14 days after the date when this contract came into existence (the cooling-off period). ... If you are due a refund, we will refund you the amount due as soon...”PureGym terms, Cooling-Off Period: Your Legal Right To Change Your Mind And Cancel
What to include: contract start date, cancellation request
Right to cancelClaim within 30 daysSimple to claim
Right to cancel during 30-day price-increase notice window
Cancellation is self-serve via the app's Online Cancellations service with no extra evidence needed.
“We will give you at least 30 days' notice of any incoming price increase and will make it clear when the price increase will take effect and how much your membership will cost after the increase. During this 30-day period, you will have the right to cancel your membership at any...”PureGym terms, We Can Change The Fees Payable By You For Membership
What to include: price increase notice
Right to cancelNo deadline statedSimple to claim
Cancel flexible Monthly Membership anytime online
Self-serve online cancellation requires no documents beyond identifying the account.
“You may terminate your Monthly Membership at any point by cancelling your direct debit within the Members' Area of the PureGym app or website using our Online Cancellations service up to 4 working days before your payment date.”PureGym terms, How To Cancel A Monthly Membership
What to include: membership id
RefundClaim within 14 daysSimple to claim
Full refund for cancelling a Day Pass before its start date
Eligibility is a simple date comparison and the refund itself needs no extra evidence.
“You are entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase as long as the date you specify for your daily membership to start is more than 14 days after the date of purchase; or (2) up to the day before the date on which you selected...”PureGym terms, Daily Membership Terms & Conditions 6
What to include: purchase date, pass activation date
Right to cancelNo deadline statedSimple to claim
Refund of unused membership if contract is transferred
Only requires a cancellation request triggered by the transfer notice for a straightforward refund of the unused portion.
“We may transfer our rights under this contract to another organisation who will then be responsible for supplying the service under this contract to you as long as we give you notice... If when we tell you about the transfer you want to cancel your membership, you can do so for...”PureGym terms, Other Terms Applicable To This Contract 1
What to include: transfer notice, membership id
Replacement or repairNo deadline statedSimple to claim
Account credit for cancelling a class 24+ hours before start
Cancelling via the app more than 24 hours ahead automatically triggers account credit with no extra evidence needed.
“A booked class before 24 hours of the class, we will add credit back to your account to book another class.”PureGym terms, Reformer Pilates and Premium Classes - Cancellation Policy
What to include: booking id, cancellation timestamp
RefundClaim within 14 daysTakes a few steps
Reduced refund if gym was used during cooling-off period
The refund amount depends on PureGym calculating a usage deduction, which an agent cannot determine or guarantee unilaterally.
“However, if you select to commence your membership immediately, or you ask us to start your membership before the cooling-off period has ended, you agree that if you subsequently cancel your membership within the cooling-off period, then we will give you a refund of any monies...”PureGym terms, Cooling-Off Period: Your Legal Right To Change Your Mind And Cancel
What to include: cancellation request, usage records
Right to cancelNo deadline statedHarder to claim
Extra cooling-off periods on renewal/introductory expiry
No length or trigger is specified in these Terms, so an agent must find undisclosed membership-specific terms to act.
“Some types of subscription memberships may entitle you to additional cooling-off periods (for example upon expiry of an introductory period) – please check the details for the type of membership you have chosen.”PureGym terms, Cooling-Off Period: Renewal cooling-off periods
What to include: membership type terms