CompensationNo deadline statedTakes a few steps
Daily delay payment for missed installation target date
Dates are knowable but the 'reasonable control' exclusion requires a judgement call only Cuckoo can make.
“If we are unable to activate your fibre service by the target installation date, unless this is due to delays beyond our reasonable control (which would including your failure to comply with your obligations) you may be entitled to claim a delay payment for each day the fibre...”Onestream (Cuckoo) terms, Terms 4.6
What to include: target installation date, actual activation date
RefundNo deadline statedSimple to claim
Refund of payments made if contract terminated for installation failure
Once termination under 4.4/4.6 is confirmed, refund of payments made is a straightforward calculation from billing records.
“If the contract is terminated under section 4.4 or 4.6 we will refund any payments you have made to us up to the date the contract is terminated which, together with any delay payments shall be the full extent of our liability to you.”Onestream (Cuckoo) terms, Terms 4.7
What to include: termination confirmation, payment history
Right to cancelClaim within 30 daysSimple to claim
Cancel without early release fee if ad hoc charge increase is rejected
Clear 30-day window tied to a notice date, simple binary decision to cancel.
“If you don’t accept the increased charges, you may terminate the contract without having to pay us any early release fees provided you do so within the 30-day notice period.”Onestream (Cuckoo) terms, Terms 9.6
What to include: charge increase notice date
Right to cancelClaim within 30 daysSimple to claim
Cancel without early release fee for detrimental (non-beneficial) contract changes
Clear 30-day window keyed to a notice Cuckoo must send; agent just needs the notice date to confirm eligibility.
“if we make any changes to the services or terms and conditions which aren’t exclusively to your benefit, or change the charges (other than the agreed annual increases in section 9), we will give you 30 days’ notice of the change, and if you don’t accept the change, you may...”Onestream (Cuckoo) terms, Terms 11.2
What to include: change notice date
Replacement or repairNo deadline statedHarder to claim
Reconditioned or new equipment replacement guarantee
Requires physical fault diagnosis and a company decision on whether to repair, replace new, or replace reconditioned.
“Where a repair or replacement is required, we may provide you with a reconditioned unit instead of a new product. If a reconditioned unit is to be supplied, we will inform you in advance. All reconditioned units are tested, safe, fully functional, and equivalent in performance...”Onestream (Cuckoo) terms, Terms 6.4
What to include: fault report, equipment id
Right to cancelClaim within 14 daysSimple to claim
14-day cooling-off cancellation, no early release fee
Purely date-based right requiring only the order confirmation date to confirm eligibility.
“You have the right to end your contract with us, for any reason, within a 14-day period starting the day after you receive our order confirmation (“cooling-off period”). If you end your contract within this period, you will only be charged activation fees for services installed,...”Onestream (Cuckoo) terms, Terms 3.3 / 14.1
What to include: order confirmation date, account id
Right to cancelClaim within 30 daysSimple to claim
Free termination if out-of-contract, on 30 days' notice
Only requires confirming the minimum period has expired and submitting 30 days' notice.
“Once you are out of contract, you can terminate the services or contract at any time on 30 days’ notice and will not be liable to pay early release fees.”Onestream (Cuckoo) terms, Terms 3.9
What to include: account id, contract end date
Right to cancelClaim within 14 daysSimple to claim
Cancel additional service or add-on within its cooling-off period
Same simple date-based check as the main cooling-off right, applied to the add-on's own order date.
“You may cancel an additional service or add-on within the cooling off period for that service (section 3.3) without having to pay an early release fee.”Onestream (Cuckoo) terms, Terms 14.4
What to include: addon order confirmation date
Right to cancelNo deadline statedTakes a few steps
Free contract exit if non-standard install costs are rejected
Requires the company's own survey outcome and cost quote, which the customer/agent cannot independently verify.
“If there are additional costs and you are not willing to pay these, you or we may end the contract without charge.”Onestream (Cuckoo) terms, Terms 4.4
What to include: survey result, cost quote, rejection confirmation
RefundNo deadline statedTakes a few steps
Return of unused deposit after equipment returned
Refund is contingent on physical equipment return and a company inspection, not something an agent can trigger with data alone.
“We will return any unused deposit if you terminate your contract once any equipment has been returned and checked.”Onestream (Cuckoo) terms, Terms 10.2
What to include: equipment return confirmation, termination confirmation
Based on Onestream (Cuckoo)'s public terms and policy pages, read on 28 September 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.