CompensationNo deadline statedTakes a few steps
Ecotricity pays for accuracy test if meter found faulty
Requires arranging and completing a physical accuracy test before the cost reimbursement is triggered, which isn't a single-message claim.
“Either of us can ask for an accuracy test to be carried on the meter to make sure that it’s recording your usage correctly. ... if the meter is not recording accurately, we’ll pay the cost of the accuracy test and replace the meter.”Ecotricity terms, Your Meter - Maintenance
What to include: accuracy test request, test result showing inaccuracy
Price promiseClaim within 365 daysSimple to claim
No back-billing beyond 12 months for unbilled energy
An agent can check billing dates against the 12-month cap using account data alone.
“If we have not billed you for electricity or gas, we will not back-bill you for any more than 12 months ending on the date of the bill, unless we have been unable to bill as you or someone in your household has been obstructive or manifestly unreasonable.”Ecotricity terms, Your bill - Back-Billing
What to include: billing history, account id
Price promiseClaim within 20 daysTakes a few steps
Price change voided if you switch away within 20 working days
Requires actually initiating and completing a supplier switch within the deadline, not just a message to Ecotricity.
“If you don’t accept the changes, and you choose to switch away, the changes won’t apply, as long as we receive notice from another supplier that you’re switching to them within 20 working days of the date that the changes are due to come into effect.”Ecotricity terms, Ethical Pricing
What to include: switch notice from new supplier, notice of price change date
Price promiseClaim within 20 daysTakes a few steps
Fixed rate continues if you switch supplier within 20 days after Fixed Period ends
Requires notifying within the window and completing an actual switch, plus is subject to Ecotricity's discretionary override on which tariff is cheaper.
“If, within 20 days after the end of your Fixed Period you or another energy supplier tells us that you are switching energy supplier, and your Supply switches within a reasonable time (normally 20 Working Days), we will continue to apply the fixed rate applicable to your tariff...”Ecotricity terms, Extra Conditions if you are on a Fixed-Rate Tariff
What to include: switch notice, fixed period end date
Right to cancelNo deadline statedSimple to claim
No exit fee when leaving a deemed contract
Agent can simply confirm deemed-contract status and switch supplier without needing to negotiate any fee.
“If you want to move away from a deemed contract at any time, there will be no Exit Fee. ... On a deemed contract you are free to switch away at any time with no Exit Fee.”Ecotricity terms, The Legal Stuff / Moving Home - Deemed Contracts
What to include: account id, proof of deemed contract status
RefundClaim within 10 daysSimple to claim
Deposit refunded within 10 working days of final bill
Deposit repayment is automatic once an actual final meter reading and final bill exist, so an agent can simply request/confirm these.
“If your final bill is based on an actual meter reading we’ll repay your deposit, after we have deducted any sums due to us, within 10 working days of your final bill.”Ecotricity terms, Deposit
What to include: final bill, actual meter reading, account closure confirmation
Right to cancelClaim within 14 daysSimple to claim
14-day Cooling Off Period to cancel a switch
A single message or form submission before the deadline is sufficient to cancel.
“When you move to a new supplier, you always have 14 days to change your mind – this is called the Cooling Off Period. ... It’s easy to cancel your switch. Simply contact us before the end of the Cooling Off Period to tell us you’ve changed your mind.”Ecotricity terms, Cancellation
What to include: cancellation request, account id or switch reference