CompensationNo deadline statedHarder to claim
Compensation for gas deficit emergency
Eligibility and payment amount depend on an external third-party network determination, not something an agent can trigger directly.
“Sometimes your gas might be turned off because there's not enough available in the network. This is called a gas deficit emergency. It's rare, but if it happens you might qualify for compensation. It'd be worked out in line with a document called the Uniform Network Code. We'll...”E.ON Next terms, Terms 7.3
What to include: proof of gas deficit event
RefundNo deadline statedTakes a few steps
Refund of meter test fee if meter found faulty
Requires the meter to have been formally tested and confirmed faulty before a refund request can be made.
“You pay for the test, but if the meter does turn out to be faulty, we'll refund you.”E.ON Next terms, Terms 7.4
What to include: meter test payment receipt, fault confirmation result
Price promiseClaim within 20 daysTakes a few steps
Price protection when switching tariff/supplier after a price rise (fixed term)
An agent must track the 20-working-day window from the price change date and confirm the switch completes within six weeks.
“If you switch supplier or switch to another tariff our price protection rules may apply, this means you can switch to another of our tariffs up to 20 working days after the changes are due to start and we'll keep you on your old prices and terms and conditions until your switch...”E.ON Next terms, Terms 11.3.4
What to include: notice of price change date, switch initiation date
Price promiseClaim within 20 daysTakes a few steps
Price protection when switching after a price/terms increase on Standard Variable Tariff
An agent must act within the 20-working-day window and confirm switch completion within six weeks to lock in old prices.
“You can switch to another of our tariffs up to 20 working days after the changes are due to start and we'll keep you on your old prices and terms and conditions until your switch is complete. If you decide to switch to another supplier, they'll let us know. If they tell us no...”E.ON Next terms, Terms 12.2
What to include: notice of price change date, switch initiation date
RefundNo deadline statedHarder to claim
Honouring credit balance from failed supplier (Supplier of Last Resort)
Depends on a discretionary Ofgem-linked agreement and is not a fixed, self-executing entitlement an agent could invoke directly.
“If you switch to us as a result of your previous supplier exiting the market, we will take reasonable steps to carry out any agreement we make with Ofgem, which may include honouring any credit balance held on your account with your previous supplier.”E.ON Next terms, Terms 2.2.4
What to include: previous supplier account details, proof of credit balance
Right to cancelClaim within 14 daysSimple to claim
14-day cooling off period to cancel after switching to E.ON
A single message stating intent to cancel within the 14-day window is enough, using publicly known contract-start data.
“When you switch to us from another supplier, you've got 14 days from when you agree the contract to change your mind – this is what we call the cooling off period. You may contact us to cancel anytime within that 14 days.”E.ON Next terms, Terms 2.2.1
What to include: contract agreement date
RefundClaim within 14 daysTakes a few steps
Refund of credit balance on request (with meter reading)
An agent can request the refund in one message but must also supply a recent meter reading (and address if final) to satisfy the condition.
“If you request a refund of credit on your account, you must have provided us with a meter reading within 14 days of your request, unless you have a Smart Meter that we can collect readings from remotely. If it is a final bill you must also have provided us with a forwarding...”E.ON Next terms, Terms 4.4.3
What to include: meter reading, forwarding address if final bill
RefundClaim within 14 daysTakes a few steps
Payout of remaining account credit when moving home
Requires submitting a final meter reading and new address within 14 days of moving before any leftover credit is paid.
“If you have a credit on any E.ON account when you move, we may use it to pay off a debt on any other account you have with us. This might be for a different fuel or property. We'll pay you anything that's left so make sure we have your new address.”E.ON Next terms, Terms 5.4
What to include: final meter reading, new address
RefundNo deadline statedTakes a few steps
Payout of remaining account credit when switching supplier
An agent must ensure an up-to-date meter reading has been submitted before the remaining credit qualifies for payout.
“If you have a credit on any E.ON account when you've switched, we may use it to pay off a debt on any other account you have with us (for example for a different fuel or property). Any remaining credit will be paid to you as long as you gave us an up to date meter reading.”E.ON Next terms, Terms 6.1
What to include: up to date meter reading
RefundNo deadline statedHarder to claim
Direct Debit Guarantee protection
The refund mechanics aren't detailed here; a claim would rely on the customer's bank enforcing the external Direct Debit Guarantee scheme rather than E.ON directly.
“We will follow the rules for the Direct Debit Guarantee.”E.ON Next terms, Terms 4.3.12
What to include: bank statement showing incorrect DD payment