Service creditNo deadline statedSimple to claim
Automatic compensation for landline/broadband loss of service
The scheme is described as automatic once a fault is reported, needing no further customer documentation or follow-up to trigger payment.
“Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. If your broadband or landline service stops working, you will simply have to report the fault to your provider. If...”BT policy page, Ofcom Automatic Compensation Scheme (quoted in thread)
What to include: fault report date
CompensationNo deadline statedTakes a few steps
Compensation for a missed appointment
A missed appointment is a discrete, verifiable event an agent could reference, but no compensation amount or claim deadline is stated here.
“We miss an appointment.”BT policy page, BT Business compensation scheme
What to include: appointment date, order or account id
Service creditNo deadline statedHarder to claim
Compensation if fault not fixed within agreed timescales
No specific timescales, amounts, or claim process are given in this text, so an agent cannot determine eligibility or submit a claim without consulting the separate compensation scheme page.
“We don't fix a fault within the agreed timescales for your service care package.”BT policy page, BT Business compensation scheme
What to include: service care package details, fault report date
CompensationNo deadline statedHarder to claim
Compensation for delays starting your service
Determining whether BT was 'responsible' for the delay requires judgement not available to an agent from this text alone.
“We’re responsible for delays to the start of your service.”BT policy page, BT Business compensation scheme
What to include: order id, expected start date
CompensationNo deadline statedHarder to claim
Compensation for delays porting your number
No timescale, amount, or evidence requirements are given, and responsibility for the delay must be established, which this text does not clarify.
“We’re responsible for delays porting your number.”BT policy page, BT Business compensation scheme
What to include: porting request id, requested port date