Service creditClaim within 28 daysSimple to claim
Delay Repay compensation for delays of 30+ minutes
An agent can submit the claim online using only the booking reference, travel date, and service details.
“If your Hull Trains journey was delayed by 30 minutes or more and you reached your destination later than scheduled, you can claim compensation through our online Delay Repay portal. Claims should be submitted within 28 days of your travel date.”Hull Trains terms, Delay Repay
What to include: booking reference, travel date, service details
Service creditClaim within 28 daysTakes a few steps
Per-journey Delay Repay for season ticket holders
Requires attaching a copy of the season ticket plus specific per-journey details, more than a single-step claim.
“Season Ticket holders should claim for delay repay in respect to each individual journey on which they are delayed and include details of the specific train on which you were travelling.”Hull Trains terms, Delay repay for season tickets
What to include: season ticket copy, journey details, train service details
RefundClaim within 28 daysSimple to claim
Full refund on unused ticket if train cancelled or delayed
Refund can be requested via the online portal using booking details, with no admin fee to justify.
“If you bought your ticket through Hull Trains and decided not to travel due to your train being cancelled or delayed, you can claim a full refund on your unused ticket within 28 days of the date of travel.”Hull Trains terms, Request a Refund
What to include: booking reference, unused ticket confirmation
RefundClaim within 28 daysSimple to claim
Advance ticket refund if service cancelled or delayed
Can be claimed through the refund portal with a booking reference once the cancellation/delay is confirmed publicly.
“Advance tickets are non-refundable unless your booked service was cancelled or delayed and you chose not to travel or you abandon or journey.”Hull Trains terms, What if I choose not to travel?
What to include: booking reference, unused ticket
RefundClaim within 28 daysTakes a few steps
Voluntary ticket refund (may incur £5 admin fee)
May require posting physical tickets to a Freepost address, adding a manual, non-digital step.
“Refunds must be made at your point of purchase within 28 days of the travel date. You can claim a refund if you decide not to travel (depending on your ticket type) or if your train was delayed or cancelled. A £5 admin fee may be applied to your claim.”Hull Trains terms, Refunding Your Ticket
What to include: ticket details, proof of purchase
RefundClaim within 28 daysTakes a few steps
Refund on flexible tickets bought on/before 31 Mar 2026
Requires knowing the ticket expiry date and may involve submitting physical tickets.
“Anytime, Off-Peak, Day Travelcards, Rover and Ranger tickets purchased on or before 31st March 2026: refunds can be claimed up to 28 days after the ticket expiry date. An admin fee of £5 will apply.”Hull Trains terms, What if I choose not to travel?
What to include: ticket details
RefundNo deadline statedTakes a few steps
Refund on flexible tickets bought on/after 1 Apr 2026
Deadline depends on the ticket's validity date rather than a fixed day count, requiring extra calculation.
“Anytime, Off-Peak, Day Travelcards, Rover and Ranger tickets purchased on or after 1st April 2026: refunds can be claimed up to 23:59 the day before it becomes valid. After that you can only claim a refund if your booked journey was delayed or cancelled. An admin fee of £5 will...”Hull Trains terms, What if I choose not to travel?
What to include: ticket details
RefundNo deadline statedTakes a few steps
Refund on original booking when rebooking journey
Requires linking two separate bookings through a specific portal option rather than a single data point.
“If you choose to rebook your journey and claim a refund on your original booking, you must make your new booking and visit our Refund Portal to request your refund. Select the "Rescheduled journey" option and provide your new booking reference to validate.”Hull Trains terms, Refunding and Rebooking Your Ticket
What to include: original booking reference, new booking reference
Based on Hull Trains's public terms and policy pages, read on 28 September 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.