Gousto's public terms include 6 promises that give customers money back, credit or compensation. Here is each one, with the deadline, what to send and the exact clause.
The promises
An agent can cite the order ID and unavailable item to request the automatically promised credit.
“If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange a credit if you have been charged.”Gousto terms, Terms 4.5
Cancellation to avoid the new price is a simple account action within the 14-day notice window.
“We may change our prices by giving you notice by email at least 14 days before any price change takes effect. If you do not accept the new price, you should cancel your subscription as explained below as payments taken after the notice period will be at the new price.”Gousto terms, Terms 5.9
The credit is automatic, but converting it to a cash refund requires a separate request to Customer Care via the Help Centre.
“If you revise the contents of your first box before the delivery cut-off so that the cost is less than it was originally, the difference will be credited to your account. Alternatively, the difference can be refunded to you by requesting this from our Customer Care team via our...”Gousto terms, Terms 5.8
Can be exercised via the 'My Details' account tab or a single Help Centre message with no supporting documents needed.
“You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or...”Gousto terms, Terms 2.4-2.5
Cancellation is a direct self-service action within the customer's account.
“You may cancel this agreement at any time within your account on our website.”Gousto terms, Terms 9.2
An agent can cancel the subscription directly via the account as long as it's done before the 3-day/12pm cutoff.
“you can simply cancel your subscription if you need a longer break”Gousto policy page, How does a subscription work
How to claim
Based on Gousto's public terms and policy pages, read on 28 September 2026. Read the current terms. Terms change, so check the current version before you claim. This page is information, not legal advice.
Questions
Yes. Gousto's public terms include 6 promises that pay out or give credit when something goes wrong, including: Credit for unavailable ordered goods; Right to cancel subscription before a price increase takes effect; Credit or refund if first box cost reduced before cut-off; 14-day right to cancel contract (excludes perishable goods).
It depends on the promise. The shortest deadline in the terms is 14 days, so claim as soon as you can. Each promise on this page shows its own deadline.
Gousto has a Promise Score of 43 out of 100 (fair), ranking #60 of 77 UK companies and #1 of 1 in Subscriptions.